AnswerTel of Athens has received the 2025 Superior Agent Service Award. This award is presented annually by the National Amtelco Equipment Owners (NAEO), an association of Amtelco users “dedicated to education, networking, and development of best practices among members.” AnswerTel was presented with the award at NAEO’s 2025 Annual Conference in Fort Myers, Florida, earning an Emerging Leaders Top Ten Award.Independent judges are contracted by NAEO to evaluate message services over a six-month period. The scoring criteria includes:

— Response Time
— Courteousness of Rep
— Accuracy of Call
— Knowledge of Account
— Overall Impression of Call

“As an association, we consistently challenge each other to pursue excellence — and the SASA (Superior Agent Service Award) is one of the ways we measure and celebrate that commitment,” said NAEO’s 2024–2025 President, Marvin Cooper in a statement. “Winning this award is a clear demonstration of the exceptional service your staff provides through the SASA mystery caller program. Congratulations.”

Established in 2018, the NAEO Superior Agent Service Award program is a “mystery caller” program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges.

NAEO was founded in 1984 as an association representing Amtelco users in the call center and healthcare industries. NAEO now encompasses companies across North America and Europe.