STATE JOBS SITE HACK: Call center established to answer questions

Published 6:07 pm Friday, March 24, 2017

America’s Job Link Alliance has established a call center to answer questions for those possibly affected by a hack of the state Department of Labor’s jobs website.

The site, www.joblink.alabama.gov, is developed and maintained by America’s Job Link Alliance – Technical Support (AJLA-TS). AJLA-TS confirmed on Tuesday that a malicious third party “hacker” exploited a vulnerability in the AJL application code to view the names, social security numbers, and dates of birth of jobseekers in the AJL systems of 10 states: Alabama, Arizona, Arkansas, Delaware, Idaho, Illinois, Kansas, Maine, Oklahoma and Vermont.

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AJLA-TS has set up a toll-free number, 1-844-469-3939. The center is open from 8 a.m. to 8 p.m. Monday through Friday. Customers may email AJLAincidentresponse@AJLA.net with any additional questions about the incident.

AJLA-TS is also offering one year of free credit monitoring services to those who were affected. Those affected will receive an activation code from AJLA to access this service. This will come in the form of an email from AJLA within the next week with detailed instructions as to how to activate those services.

Those who have been identified by ADOL as possibly being affected and have a valid email address on file will receive an email by the end of today with further instructions. The email will originate from this address: ajlsecurity@joblink.alabama.gov.

Individuals who are unsure if they have been affected or are not notified due to the lack of a valid email address may call the Alabama Department of Labor at 1-800-361-4524 and select option “1” in order to determine if their information may have been accessed. Those individuals will need to provide the last four digits only of their social security number and their date of birth in order to check the information.

“At this time, there have been no reported incidents of anyone using this data for any purpose,” said a press release from the state Department of Labor. “Those impacted should continue to carefully monitor their financial resources. Details on ways to do that are below in the original release.”